Fixing Billing Failures

If you're on a premium plan or use one of our paid features, we require a valid payment method to be kept on file. If your payment information is entered incorrectly or has changed, you may encounter a billing issue.

Regardless of the reason, if your credit or debit card has been declined, we recommend that you follow these steps to update your account with your most recent card details. Here are a few possible common reasons why a card might be declined:

  1. Your card has expired — To fix this, check the expiration date on your card and verify that we have the correct date in our system.

  2. The card has exceeded its spending limit — Call your issuing bank to see if you need to increase your spending limit.

  3. Incorrect billing information  We verify name, card number, expiration date and CVC. To fix this, verify that we have the correct cards details in our system

Unfortunately, when our system tells us that a card has been declined, it doesn’t provide details. If none of these steps resolve the issue, please contact your bank to find out why your card is being declined.

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