Why is Related Content not showing up?

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You've enabled Related Content. It's been over a day, but recommendations still aren't appearing on your pages. What do you do now?

  1. Browser Caching: If you've waited more than 24 hours for recommendations to appear on your site, make sure you refresh your website while holding down the "Shift" on your keyboard to clear your cache.
  2. Server Caching: If your website utilizes server caching, make sure to refresh it.
  3. Shareaholic Bot is blocked: Make sure that your firewall or robots.txt file is not blocking Steve Bot, Shareaholic's content indexing bot.
  4. Local Network: In order for Shareaholic to index your website, your content needs to be hosted online and available publicly so that it is readily accessible. Indexing does not work if your website is hosted on your local computer.

    In case you would like us to index the content of a website ahead of time, please drop us a support request and we would be happy to help.

If these steps do not resolve the issue, please submit a support request and we'll get right on the case. Be sure to include a link to your website and Site Profile ID in your support request so that we can take a look at the issue and resolve it quickly.