Premium Support FAQs


What is Premium Support?

While we are dedicated to providing the same level of high quality support to all of our users, all our Premium plan subscriptions do include access to Premium Support, which means we will get to those tickets faster. We recognize that our paying subscribers are more likely to have urgent requirements or critically important sites, so we do our best to get to solving those issues as fast as possible, so you can get back to enjoying Shareaholic! 

All Shareaholic Support is ticket-based via email.


What is the expected turn-around time for Premium Support?

Our Premium plan subscribers can expect a response within 24 hours to any issues submitted through Premium Request form.


How do I request Premium Support?

Premium Support users can use this form to request assistance. Submitting through this form guarantees that your ticket will be appropriately flagged as a Premium Support Request in our systems, so we can get to it quickly.


What sites are covered by Premium Support?

Only Site Profiles that are part of a Premium plan are eligible for Premium Support.


How do I subscribe to a Pro Plan?

Subscribing is easy! You can upgrade your existing plan by following these instructions, or go here to learn more about the plans and figure out which one is right for you.