Whitelist Communication with Shareaholic APIs

In order to use Shareaholic's Admin Console, it needs to be able to communicate with Shareaholic.com API's to fetch and save settings. You will see this (or very similar) message in the Admin Console if this communication is being blocked:


To fix this, you need to make sure either shareaholic.com or your website (depending on where you're accessing the Admin Console) is whitelisted from any browser ad or content blocking programs. This will allow the Shareaholic Admin Console to work while still allowing you to browse other sites without ads. The steps to do this are similar across most blockers.

How to fix this for the most popular ad blockers:

If you don’t see your blocker listed or if you require further assistance, please contact us.

firefoxFirefox Browser Built-In Tracking Protection

Firefox Tracking Protection may activate our whitelist notice.

  1. Click the shield or information icon next to the URL bar to expand the control center panel.
  2. Click the "Disable Blocking for This Site button" in a normal browsing window or the "Disable Blocking Temporarily" button in a private window to disable blocking for the website. Once Content Blocking is disabled, a shield icon with a strikethrough will appear in your address bar.

  3. Reload the page you were viewing (Admin Console).

Official instructions: https://support.mozilla.org/en-US/kb/content-blocking#w_turn-content-blocking-off-on-individual-sites_2


adblockplusAdblock Plus

  1. Click on the red ABP icon in the upper right corner of your browser.
  2. Click Enabled on this site to disable ad blocking for the current site. In Firefox click disable on example.com.
  3. Reload the page you were viewing (Admin Console). 



  1. Click the AdBlock hand icon.
  2. Click Don’t run on pages on this domain.
  3. A new Don’t run AdBlock on... dialog will display in the middle of the screen.
  4. Move the Site slider to the right. After that, click Exclude.
  5. Reload the page you were viewing (Admin Console).

Video walkthrough: Adblock


ublock.pngUblock / Ublock Origin

  1. Click on the uBlock icon.
  2. Click the large blue power button in the menu that appears to whitelist the current website.
  3. Reload the page you were viewing (Admin Console).

Video walkthrough: uBlock Origin



  1. Click the Disconnect icon.
  2. Click whitelist site.
  3. Reload the page you were viewing (Admin Console). 


safari.png Safari Browser on Phones and Tablets

  1. Go to settings app on the main screen.
  2. Tap on the Safari button.
  3. Tap Content Blockers.
  4. Slide button to the left to disable.
  5. Return to your Safari browser and refresh the page you were viewing (Admin Console).



  1. Click on the Ghostery icon in the top right corner of the browser window.
  2. Click Whitelist site or Trust site depending on what version you have installed.
  3. Reload the page you were viewing (Admin Console).
Was this article helpful?
1 out of 26 found this helpful