Why is my Related Content stuck on "Processing"?


You've enabled Related Content in the Wordpress plugin, it's been over a day, but recommendations still aren't appearing on your pages. What now?

5 steps for getting Related Content/Recommendations up and running

1. Site Map

Make sure you have an XML sitemap that outlines your links.

2. Browser Caching

If you've waited more than 24 hours for recommendations to appear on your site, make sure you refresh your website while holding down the "Shift" on your keyboard to clear your cache.

3. Server Caching

If your website utilizes server caching, make sure to refresh it.

4. Local Network

In order for Shareaholic to index your website, your content needs to be hosted online and available publicly so that it is readily accessible. Indexing does not work if your website is hosted on your local computer.

If these steps do not resolve the issue, submit a support request with the info below, and we'll get right on the case!

  • Link to your website
  • Shareaholic username (if applicable)
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