How can I edit my Share Count Settings?
You can easily enable/disable the share count display for a Share Buttons app in Settings. If you're using the Wordpress or Drupal plugin, click on Customize in the App Manager section of the plugin. If you're using another CMS platform, log in to Shareaholic.com and click on the Settings icon at the top right then click Site Tools. From there, click the settings icon next to your button location and you'll see the options to change your share count settings.
The COUNTER style options available for selection depend on your THEME and SIZE choices. All changes are immediately applied once your settings have been saved.*
How do Share Counts work?
We do not calculate the number that appears as the share count for any page. The number is retrieved from the respective service and reflects the total shares to that service for the lifetime of that URL.
Our Share Buttons automatically detect which URL to share, but this can be modified by manually defining the data-link attribute. The URL shared through our buttons is the same URL that is used when retrieving share count data.
If you alter the URL of your published content in any way, the share count from the previous URL will not carry over to the new URL because different URLs are regarded as different pages.**
** An example of URL alteration: One of your blog posts is titled "10 Ways to Improve your Social Media Standing" and has the URL http://www.mywebsite.com/10-ways-to-improve-your-social-media-standing, but you change the post title to "12 Ways to Improve your Social Media Standing", which in turn changes the URL to http://www.mywebsite.com/12-ways-to-improve-your-social-media-standing. Because the URL has been changed, the share count will start from zero as if this is an entirely new post.
Which services show Share Counts?
At the moment, we support official share counts for Facebook, Twitter, LinkedIn, Pinterest and Delicious across all platforms. In addition, we also support Google+, Reddit, StumbleUpon, VK, and Buffer share counts if you're using the Shareaholic for WordPress or Drupal plugin on your site.
How can I verify the Share Count accuracy?
First, determine the exact URL being shared, which corresponds with the count shown. An easy way to identify the exact URL is by pressing the Email This share button; you can then copy the URL from the share dialog.
Use the resources below to directly review the data from these services. This is how we retrieve the share count.
URL: https://www.shareaholic.com/publishers/sharing/ (our Share Buttons demo page)
Tags: lost share counts, share counts, counts disappeared